Delivery policies for CoolerSomm Wine Coolers & Wine Ware

WINE FRIDGE DELIVERY

Mainland UK Delivery, NI and Ireland

Coolersomm deliver across mainland UK, the Scottish Highlands, Northern Ireland and Ireland with a premium two man, carry in service with unpack and position with the removal of packaging as standard. Most of our wine fridge deliveries in mainland UK are free excluding those priced under £750 where a £29 delivery charge is applicable.

All our wine fridge brands come with two man carry in, unpack, position and take the packaging away except Bodega43 and Dometic fridges which are kerbside delivery only.

Delivery costs

Country	Delivery Cost
Mainland UK - Order value over £750	£0
Mainland UK - Order value under £750	£29
Northern Ireland	£29-£95
Ireland	£55-£99
Europe	Email Us - quote@coolersomm.com
Worldwide	Email Us - quote@coolersomm.com

Delivery Lead Times

Our standard delivery terms are 2-4 days. Each wine fridge product page has its own lead time section with some wine fridges available as soon as next day and some bespoke products, manufactured to order, taking between 4-10 weeks.

While delivery is typically 2-4 days for stock items, customers always choose the delivery date that suits them after purchase and can also choose to defer the delivery for several weeks if they prefer to take the fridge in at a later date. All delivery dates and times are confirmed with the customer directly after purchase.

We deliver between 9am-6pm Monday-Friday. If you need a special delivery slot, AM or PM for example, this can be provided for an additional surcharge of £45+VAT. If you require a special delivery time please contact us with your booking reference number to arrange.

Next day delivery is available on some products - contact us for next day delivery.

Lead times for mainland Europe are around 10 working days.

Obstructed or remote deliveries

If you require your wine fridge to be delivered to an address which is difficult to access in any way (narrow roads/staircases etc) for a standard 18 tonne lorry please advise us in advance so we can arrange the best solution.

If it is necessary to use special equipment (like a stair-walker for example) or hire a smaller van (like a luton van as opposed to the 18 tonne lorry) then a surcharge for delivery may be levied of up to £134+VAT. If a 3 or 4 man crew has to be employed this can also increase the costs but these will be outlined to you ahead of the delivery. Customers with obstructed or remote deliveries will always be informed of the potential for extra fees including their cost before delivery and are under no obligation to keep the order if they do not accept the incremental delivery fees.

Postcode Exclusions

For wine fridge deliveries there are some postcodes which require an extra delivery cost. The postcodes are all AB postcodes, FK17-FK21, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW0-KW15, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH3-10, PH11-32, PH33-50, SI, TR21-25 and ZE. If you require delivery to these postcodes please contact us before placing the order so we can confirm the cost of delivery.

European deliveries

Deliveries outside the UK and Ireland are kerbside only and typically take around 10 working days to mainland Europe.

Signing for your wine fridge

All delivery ETAs are estimates only, customer's need to make themselves available between 8am-6pm on the day of delivery, if a delivery is running late you will be advised but must remain available to take the delivery, if not failed delivery charges will apply. Failed deliveries are chargeable up to the value of £135+VAT.

When signing for your wine fridge on delivery, ensure the fridge is in perfect condition.

We will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted the goods.

Please take the following steps:

1. If our delivery team have not already done so, please take the item out of its packaging (do not just look at the packaging)

2. Inspect goods carefully (all the sides, corners and doors if applicable)

3. If there is no damage, accept and sign

4. If there is damage do not accept or sign (you can instead write Delivery refused as item damaged)

Please make sure that anyone who might accept a delivery for you understands not to accept damaged goods, also make sure the person who is signing for the goods on your behalf is over 18.

Damaged Items

We endeavour to deliver your wine fridge in perfect working order without defect. It is important that you inspect the item on delivery and if you notice visual damage do not sign for the wine fridge and contact us immediately for a resolution. It will be difficult for CoolerSomm to claim damage during transit if you've signed for damage goods.

Unsuccessful deliveries

It is the responsibility of the client to be present for the delivery and sign for the goods. The date of the delivery will be notified in advance and a 4 hour time window estimate given on the day, if the client is not present an aborted delivery fee of £135+VAT will be charged and the delivery not re-attempted until the fee is paid.

If the delivery is unsuccessful due to inaccessibility of location there may also be a delivery abort fee of £135+VAT but the customer will be warned of any suspected delivery issues beforehand and given the choice of accepting a potential aborted delivery.

If booking a kitchen fitter or carpenter to install your appliance we strongly recommend waiting until the goods have arrived on site and have been checked over and are in good condition before booking their time. Coolersomm will not be held liable for any costs incurred for any cancellation of tradespeople due to a late delivery or damaged appliance.

Refund & Returns Policy - Please see our returns policy for information on wine cooler returns and refunds.

Cancellation Policy - Please see our returns policy for information on wine cooler order cancellation.

A guide to 'what happens on wine cooler arrival day' is available for those who want to understand the process in full.

FINE WINE DELIVERY

Our Mainland UK delivery services are provided by UPS who operate a next working day delivery policy. We do not deliver fine wine to Ireland or Northern Ireland.

This service is free for orders over £150 and priced at £9.99 for orders under £150 and comes with a tracking link.

UPS will provide an estimated hour time slot for your delivery.

Delivery will require a signature and can not be made to anyone under 18.

Our wine is packed in protective, recyclable pulp-safe packaging which significantly reduces the chance of breakages.

Customers should provide a home or work delivery address where they are likely to be in during the day. If you’re not in when the courier arrives, they’ll leave a contact card. Please call the number on the card to arrange a suitable time to re-deliver free of charge. Customer's who fail to arrange a re-delivery will have their wine sent back to our warehouse.

We refuse to sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years of age and we, or/and our couriers, reserve the right to ask for a form of ID, or to not deliver the goods, if we are unsure about the recipient’s age.

Alcohol will not be delivered to anyone who appears intoxicated.

Please drink responsibly and refer to www.drinkaware.co.uk for more info.

Refund & Returns Policy - Please see our returns policy for information on fine wine and refunds.

Cancellation Policy - Please see our returns policy for information on fine wine order cancellation.

GLASSWARE, CORAVIN & ACCESSORIES DELIVERY

Our Mainland UK delivery services are provided by UPS and come with a tracking link. We use tracked services who will provide you with a time slot for your delivery. We will provide you with your tracking order ID via email once the item has been registered for delivery.

Deliveries for Northern Ireland, non-mainland UK and some Scottish Highlands postcodes delivery is £9.99.

As we are sending out fragile items we use double wall boxes and insulate all packages to protect the contents with eco-friendly packaging and take every care to ensure your items arrive safely.

However, despite taking all reasonable precautions we know that accidents in transit can occur. Please check the contents of your delivery on arrival, if you notice any issue with your delivery please report this to us immediately along with a photo and we will either refund or replace the item if it has been found to be damaged in transit.

Refund & Returns Policy - Please see our returns policy for information on wine ware returns and refunds.

Cancellation Policy - Please see our returns policy for information on wine ware order cancellation.