Wine Cooler FAQs
Returns, Cancellations & Refunds
For wine coolers:
We offer white glove service shipping. A two man team will deliver, place the wine cooler in your room of choice, unpack the wine cooler and remove excess packaging. This is a free service in the mainland UK, excluding some rural postcodes on all wine fridges except those marked kerbside, these are the brands mQuvee and Bodega43.
For full information on delivery including restrictive postcodes or increased delivery costs please see our delivery page for wine coolers.
For all other products:
We offer free delivery on all products. Your delivery will be sent via a reputable courier with a tracking ID sent you on dispatch.
The delivery times for all orders are described on the product pages. View the information panel in the pricing box on the product page to get an ETA on delivery.
For wine coolers we use our supplier's logistic teams.
For everything else we use a tracked service via DHL.
A freestanding wine cooler can be placed in any room of your house and potentially office, restaurant, garage or cellar depending on the climate classification.
A built-in wine cooler is designed to be a part of your kitchen, it is front venting and stands on the floor with a grille at the bottom to expel hot air.
An integrated wine cooler fits into an aperture as part of your kitchen design, like many integrated ovens do and is back venting.
With all wine coolers you must ensure the right ventilation is present in the space you wish to place the wine cooler and that you have the space to place it in your allocated spot. We provide diagrams and dimensions on our product pages.
Yes, the delivery team will deliver, place the wine fridge in the room of your choice and set the wine fridge in location ready to be turned on.
However, they will not build an integrated or built-in wine cooler into a kitchen design for you!
We can offer reversible doors, extended warranties and the like yes, please chat with us to discuss your requirements before buying the wine cooler.
That's not part of the service but if you request this when ordering your new wine cooler it can be done for a surcharge.
We accept all major credit and debit cards, Amex, Google Pay, PayPal and Shop Pay.
We offer instalment payments via PayPal. Taking this option would form a credit agreement between yourselves and PayPal. The sale price will need to be of a high enough value (over £100) to be offered this payment option by PayPal.
They are offering a 0% interest credit term where the first 4 months are at 0% interest with the rest of the term at another rate. Please check the terms and conditions of your instalment payment with PayPal.
We can not guarantee PayPal will accept the credit agreement.
To opt for instalment payments choose PayPal at check out and then proceed to choose this option.
There are so many benefits!
Firstly, you'll get a one time use £50 voucher to use on selected wine coolers.
Secondly, you'll get a 10% member discount code for a curated list of top quality items that truly enhance your wine experience including top brands like Coravin and Riedel.
Thirdly, we'll keep you informed of new product launches from your favourite wine brands.
Oh dear. Please contact us via chat or email and we'll reissue your codes.
Your friend or family member can subscribe themselves. It's free to become a CoolerSomm member as well as heaps of fun!
Nothing. Our members are our subscribers and they are kept up to date with product launches, price changes, special offers etc.